IVYEREKEYE GUTANGA ITEGEKO
Ikibazo: Nomenya gute igiciro iyo nshaka gusaba? ▼
I: Ushobora kuduhamagara biciye kuri WhatsApp kugira ubaze ibiciro bishasha n’ibigabanywa biriho. Ishirahamwe ryacu rizoguha igiciro c’ivyo wasavye bishingiye ku rugero rw’ivyo wasavye be n’aho uzorungika.
Canke rero, ushobora gusura urubuga rwacu rwemewe kurihttps://ivyatsi vy'icayi.comkugira ngo ubone ibicuruzwa vyacu vyose, urabe ibisobanuro, wongere wohereze ikibazo biciye ku rubuga. Ibi bituma twemeza ibiciro, ukuboneka kw'ibikoresho, n'ibisobanuro vy'ivyoherezwa vyihuse kandi ataco bihinduye.
Ikibazo: Ibintu vyawe vyoba ari ivy’umwimerere kandi vy’ukuri? ▼
I: Ego, ibintu vyacu vyose ni 100% vy’umwimerere kandi vy’ukuri. Turazironka ata guca ku ruhande ku bahinga canke ku bazitanga bemerewe, tukamenya neza ko ari nziza kandi ko zikora neza. Igicuruzwa cose kizanana n’ibintu vy’umwimerere, amakode y’umutekano y’uruganda, n’ibintu vyo kugenzura ko ari ivy’ukuri aho bishoboka.
Niba ushaka kwemeza ko ari ivy’ukuri, urashobora kandi kugenzura kode y’igicuruzwa ku rubuga rwemewe rw’ico kigo canke ukaduhamagara kuri WhatsApp kugira ngo tugufashe. Turafata cane ukuri kw’ibintu kandi ntitwigera tugurisha ibintu vy’ibinyoma canke vy’ibinyoma.
Ikibazo: Ibintu vyawe vyoba biza n’ivyemezo canke ivyemezo? ▼
I: Ego, ibintu vyacu vyose vyemewe ko bihuye n’ingingo mfatirwako mpuzamakungu z’uburyo n’umutekano. Bizanye n’ivyemezo vya CE, ROHS, FCC, na PSE, bikaba vyerekana ko igikoresho cose gihuye n’ibisabwa bikomeye vyo kugerageza be n’amategeko. Ivyo vyemezo vyemeza ko ibicuruzwa vyacu bitekanye, vyizewe, kandi ko bibungabunga ibidukikije.
Dukorana gusa n’abahinguzi bizigirwa kugira ngo tuzigame uburyo bumwe mu vyo twohereza vyose. Niba ukeneye kopi z’inyandiko z’icemezo kugira ngo ugenzure, ntutinye kutumenyesha kuri WhatsApp.
IKIBAZO: Iyo nkoze itegeko, umenya gute ivyo nategetse? ▼
I: Uhejeje gutanga amategeko yawe, tuzoronka amakuru y’ivyo wasavye biciye ku nzira yacu canke ku kibazo cawe. Ivyo birimwo igishushanyo c’igicuruzwa, ubwinshi, uburyohe, n’amakuru y’ivyo worungika.
Iyo ushizeho itegeko ryawe kuri WhatsApp canke ku rubuga rwacu, ikigo cacu c’abagurisha kizokwemeza ibintu vyose imbere yo gukora itegeko ryawe kugira ngo umenye neza ko ari ukuri. Uzoronka kandi ubutumwa bwo kwemeza ko wasavye canke invoice irimwo urutonde rw’ibintu vyose wasavye, kugira ngo impande zompi zibe zifise urutonde rutomoye.
Ikibazo: Ni uburyo ubuhe bwo kwishura mwemera? ▼
I: Kugira ngo turonke ubufasha bwiza, ibiciro bigabanutse, n’umutekano mwinshi, ubu twemera gusa koherezwa amahera muri banki nk’uburyo bwo kwishura.
Ugurungika amahera muri banki bituma dushobora kwishura ata nkomanzi kandi neza, bikagabanya amahera adakenewe yo gukoresha kandi bikatuma ibiciro vy’ibicuruzwa biguma bihuye n’ivyo abakiriya bacu bashobora gukoresha.
Uhejeje kwemeza ivyo wasavye, ikigo cacu c’abagurisha kizoguha amakuru yerekeye konti ya banki yemewe kandi kikuyobore mu bijanye no kwishura. Igihe co kwimurira kirangiye, turagusavye utwoherereze urupapuro rwo kwishura kugira ngo dushobore kugenzura no gutunganya ivyo uzorungika vuba.
IBIJANYE N'UKORESHA
Ikibazo: Ni ubuhe buryo busanzwe bwo kurungika, kandi bifata igihe kingana iki? ▼
A: Kenshi twohereza amategeko biciye kugutwara ibicuruzwa mu ndege, hanyuma hakurikirwanyuma -mile gushikana biciye ku barungika ubutumwa bizewe nka DHL Paket, DPD, canke UPS. Ivyo bituma bishikana vuba, ata nkomanzi kandi vyizigirwa kuri aderesi yawe.
MuIgihe co gutanga ni nk'imisi 14 y'akazi, bivanye n’aho uri be n’ingene ushobora gusohoka mu gihugu.
Igihe ivyo wasavye bizoba vyarungitswe, tuzoguhainomero yo gukurikiranarero urashobora gukurikirana uko ibintu birungitswe mu gihe nyaco gushika bishitse mu minwe yawe ata nkomanzi.
Ikibazo: Noba nkeneye kwishura amakori ya duwane ku vyo nasavye? ▼
I: Oya, ntubwirizwa kwiganyira ku bijanye no kwishura amakori ya duwane ukwayo. Igiciro co kohereza ibicuruzwa uriha kirasanzwe kirimwo amakori yose ya duwane n’imisoro y’ibicuruzwa biva hanze.
Turakoresha ubuhinga bwo gutwara ibintu mu bwato bwa DDP (Delivered Duty Paid), bisobanura ko twitwararika ibikorwa vyose bijanye no gusohoka mu bwato n'imisoro-mu izina ryawe. Ivyo bituma bishikana neza, ata ngorane-ubuntu - urindiriye gusa ko ivyo wasavye bishika ataco wishuye iyo uvyakiriye. Intumbero yacu ni ugutuma ubutumwa mpuzamakungu buboneka, bubereye, kandi butagira amaganya-ku buntu ku mukiriya wese.
Ikibazo: Mufise ibintu bishobora gutumwa bivuye mu bubiko bwo mu mahanga? None ivyo gushikana bifata igihe kingana iki? ▼
I: Ego, turafise ibintu bimwebimwe bishobora gutumwa bivuye mu bubiko bwacu bwo mu mahanga. Ariko rero, iyo serivisi igarukira ku bigereranyo n’uturere twihariye, bivanye n’ukuntu ibintu biriho. Ku bintu vyoherezwa bivuye mu bubiko bwacu bwo mu mahanga, igihe co kubishikana kigereranywa ni hagati y’imisi 3 n’imisi 7, bivanye n’aho uri be n’ingene amaduwani yo mu karere kawe akora.
Niba wifuza kumenya nimba igicuruzwa kinaka kiriho co gushikirizwa mu bubiko bwo mu mahanga, turagusavye utwandikire kuri WhatsApp kugira ngo ubone amakuru y'igihe nyaco-y'ibikoresho n'ivyo kohereza.
Ikibazo: Bifata igihe kingana iki kugira ngo ivyo nasavye birungikwe? ▼
I: Ku bicuruzwa biri mu bubiko, akenshi tubirungika mu masaha 24 gushika kuri 48 inyuma y’aho umuntu yemeje ko yishuye. Iyo igicuruzwa kivuye mu bubiko bw’igihe gito, ikigo cacu kizoca kikumenyesha ubwo nyene kandi kiguhe itariki kigereranywa co kurungika.
Turagusavye kwemeza ko hariho imbere yo gutanga amategeko yawe kugira ngo ubone ko bishikirizwa neza kandi ku gihe. Intumbero yacu ni ugukora itegeko ryose vyihuse kandi neza uko bishoboka kwose, mu gihe tuguma tubamenyesha intambwe yose.
Ikibazo: Bigenda gute iyo itegeko ryanje rifashwe canke rihagaritswe na gasutamo? ▼
I: Mu bihe bidasanzwe iyo itegeko ryawe rifatwa canke rihagaritswe na gasutamo kandi ata nkuru nshasha y’ugukurikirana ibereye mu kwezi kumwe, tuzosubira kohereza itegeko ryawe ku buntu. Twama dukorana cane n’abafatanyabikorwa bacu mu bijanye n’ivy’ubuhinga bwo gutwara ibintu kugira ngo tugabanye ingorane zo muri gasutamo no kugira ngo ibintu bishikirizwe neza.
Ariko rero, iyo habaye ingorane zitari zitezwe zo mu bijanye n’imigenzo, ikigo cacu kizovyifatamwo ata guca ku ruhande kandi kizokwitwararika ko uronka ibintu vyawe ata kindi kigusaba.
Ikibazo: Ni kuki igiciro co gutwara ibintu bizimvye cane? ▼
I: Ibiciro vyo gutwara ibintu vy’itabi ry’e-muri rusangi birarushiriza kuba vyinshi kubera ko ivyo bintu bisaba amategeko yihariye yo gutwara n’ugutwara mu kirere. Igiciro na co nyene kirahindagurika bivanye n’ubwoko bw’igicuruzwa, igihugu kijako, n’uburemere bwose bw’igipapuro. Twama tubarura amahera yo gutwara ibintu mu bwato twisunze igiciro nyaco c’ibintu, atari igiciro kimwe, kugira ngo habeho uguseruka n’ubutungane.
Intumbero yacu ni ukuguha umuti wo gutwara ibintu mu bwato wizigirwa kandi utanga amahera menshi ushoboka mu gihe wubahiriza ibisabwa vyo gutwara ibintu mu bwato mpuzamakungu n’ivyo gucungera ibicuruzwa vy’amazi.
Ikibazo: Nkore iki nimba hari ibintu bimwe bimwe bibura mu vyo nasavye? ▼
I: Turahimiriza cane ko abakiriya basuzuma neza iyo mpapuro iyo bashitse, bagashirako umukono ubwabo igihe cose bishoboka. Ivyo bituma wemeza ko ibintu vyose biri muri vyo kandi ko biri mu mimerere myiza. Niwabona ko hari ibintu bibuze, turagusavye utumenyeshe ubwo nyene kandi umenyeshe n’ishirahamwe ry’abarungika ubutumwa ico gihe nyene.
Ivyo bituma twebwe n’uwo mumenyeshamakuru dufungura itohoza maze tugatanga raporo vyihuse. Tumaze kugenzura, tuzokorana n’uwutanga ibikoresho kugira ngo dutorere umuti ico kibazo maze dutunganye uwuzosubirizwa canke uwuzoduha indishi vuba bishoboka.
Ikibazo: Ni kuki rimwe na rimwe ivyoherezwa bigenda buhoro? ▼
I: Igihe co gutwara ibintu gishobora guhinduka kubera ibintu vyinshi tutashobora gucungera. Gucerezwa birashobora guterwa n’ugusuzuma kwa duwane, uguhinduka kw’urutonde rw’indege, ukuntu ikirere giteye canke ukuntu ibintu vyinshi birungikwa mu bihe vy’indege.
Kubera ko e-itabi n’ibindi bijanye na vyo bisaba gufatwa mu buryo budasanzwe no guhabwa uburenganzira bwo gukora, rimwe na rimwe ivyo bishobora gutwara igihe kirekire kuruta uko bisanzwe. Twama dukurikiranira hafi ibintu vyose birungikwa kandi dukorana n’abafatanyabikorwa bizigirwa mu bijanye n’ivy’ubuhinga kugira ngo ivyo wasavye bigushikire vuba bishoboka.
Niwabona ko hariho ugucererwa, turagusavye utwandikire kuri WhatsApp, tuzogufasha gukurikirana no guhindura uko ivyoherejwe bimeze vuba.